Returns & Exchanges
At Cantabria Labs, we want you to be completely satisfied with your skincare journey. If a product does not meet your expectations, you may return it within 30 days of purchase provided it is in its original, unopened condition.
Initiate Your Request
Contact our Customer Care team via the online portal or email with your order number and the reason for the return.
Prepare the Package
Securely pack the unused items in their original packaging to ensure they are protected during transit back to our facility.
Affix Shipping Label
Download and print the prepaid return shipping label provided by our team and attach it clearly to the outside of your parcel.
Receive Your Refund
Once our laboratory team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing